Shipping policy

All regular orders usually ship within 3–4 business days (Monday to Friday). Delivery timelines may vary depending on your location.

• Delivery usually takes 7–10 working days for most serviceable pin codes.
• Delays may occur due to weather, strikes, remote locations, stocking issues, or other unforeseen circumstances.
• You will receive a tracking link via email/SMS once your order is dispatched.
• You can also track your order by contacting us through chat or emailing customerhappiness@thetallelephant.com.

• Once dispatched, delivery usually takes 2–3 weeks, depending on the country.
• Customs Duty & Import Taxes: Customers are responsible for paying customs/import duties directly in their country. We have no control over these charges.
• No Cancellations, Refunds, or Free Reshipping: International orders are not eligible for cancellations, refunds, exchanges, or complimentary reshipping.
• If an international order is returned (due to incorrect address or failed delivery attempts), reshipping will incur additional charges:
  • Return shipping cost back to us
  • New shipping charges to the updated address
  • Repacking charges

If there’s an error in the address, phone number, or PIN code provided and the order has already shipped, the courier may return the product to us.

We can re-ship it once you provide the correct details and cover the additional costs:

• Return shipping fee
• New shipping charges
• Repacking charges

These charges apply even if the original order was shipped with a free shipping offer.

If you choose to cancel such an order after it’s returned to us, the refund will only be issued as store credits (not bank refunds).