Refund policy

We have a 30-day return policy for eligible items. You have 30 days after receiving your item to request a return.

To be eligible, your item must be unused, in the same condition as received, with tags, and in its original packaging. A receipt or proof of purchase is required.

Replacement for damaged or defective items is free of cost.

To start a return, email customerhappiness@thetallelephant.com. If accepted, we will send a return shipping label and instructions. Items sent back without approval will not be accepted.

Please inspect your order on delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can make it right with a replacement or refund as applicable.

We cannot accept returns on:

• Pre-orders, pre-launch, and customized or made-to-order products
• Sale items, gift cards, Stock Clearance or Factory Seconds
• Perishable goods such as food, flowers, or plants
• Personal care goods such as beauty products
• Hazardous materials, flammable liquids, or gases

If unsure about your item, email us and we will guide you.

The fastest way to get what you want is to place a new order after your return is accepted.

We will notify you once we receive and inspect your return. If approved, a refund will be issued to your original payment method. Your bank or card provider may take additional time to post the refund.

• Orders can be cancelled only before they are shipped from our warehouse.
• Once shipped, orders cannot be cancelled.
• Pre-orders, pre-launch, and customized or made-to-order products cannot be cancelled.
• Approved cancellations will be refunded within 10 to 15 business days.
• Cancellations due to address errors will follow our shipping policy.